Privacy Policy

This Privacy Policy describes how Matching Bricks (including the Customer app and the Partner app) collects, uses, discloses, and protects your information when you use our websites, mobile applications, services, and related features (collectively, the “Services”). By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account details: name, email, phone number, address, profile photo.
• Identity and professional details (Partner app): skills, certifications, experience, KYC information (as applicable).
• Order and booking details: selected services, schedules, instructions, and preferences.
• Payment information: we use third‑party payment processors; we do not store full card details on our servers.
• Support communications: messages, attachments, or feedback you submit.

1.2 Information Collected Automatically

• Device and log data: IP address, device identifiers, OS/version, app version, language, crash logs.
• Usage data: pages/screens visited, features used, clicks, session duration.
• Approximate and precise location (with permission): to show nearby services, improve matching, navigation, and safety.
• Push notification tokens (FCM/Expo): to send order updates, reminders, and promotional messages (where permitted).

1.3 Information From Permissions-Based Features

• Location (foreground/background): used to find and display nearby services, estimate arrival times, and facilitate job matching. Background access (Android) may be used for active jobs and navigation updates in the Partner app.
• Camera: for profile photos, uploading service/job images, and enabling video features where available.
• Microphone: for voice/video calling features powered by our communications provider (see Third‑Party Services).
• Photos/Storage: to select and upload images relevant to jobs and profiles.
• Bluetooth: may be used for connectivity and audio routing on supported devices during calls.

2. How We Use Your Information

• Provide, operate, and maintain the Services, including account creation and authentication.
• Enable discovery, booking, and management of services and products.
• Facilitate communications between customers and partners, including in‑app chat and voice/video calls.
• Process payments and issue receipts via third‑party payment processors.
• Send transactional notifications (booking status, reminders, receipts) and, where permitted, marketing communications.
• Improve safety, fraud detection, and platform integrity; comply with legal obligations.
• Analyze usage to improve performance, features, and user experience.

3. Legal Bases for Processing

Where required by applicable law, we process personal data on the basis of: (a) performance of a contract, (b) legitimate interests (such as service improvement, safety, and fraud prevention), (c) compliance with legal obligations, and (d) your consent for certain activities (e.g., precise location, marketing).

4. Sharing and Disclosure

• Service Providers and Partners: We share necessary information with service professionals (for customer bookings) and with customers (for partner‑accepted jobs), as well as with vendors who help us operate (hosting, communications, analytics, payments, notifications).
• Legal and Safety: We may disclose information to comply with laws, respond to lawful requests, protect our rights, users, or the public, and prevent fraud or abuse.
• Business Transfers: In connection with mergers, acquisitions, or restructuring, information may be transferred subject to this policy.

5. Third‑Party Services

We integrate with selected third‑party services to enable core functionality. These providers process data under their own privacy policies:

• Communications (voice/video): 100ms / similar RTC provider – for call rooms, tokens, and quality metrics.
• Push Notifications: Firebase Cloud Messaging (FCM) / Expo notifications – to deliver device notifications.
• Analytics/Diagnostics: Crash/usage analytics to improve stability and performance.
• Payments: Third‑party payment gateways/processors – we do not store full card details.
• Maps/Location: Mapping and geolocation services to support discovery and routing.

6. Cookies and Similar Technologies

On the website, we use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and, where permitted, for marketing. You can control cookies through your browser settings. The mobile apps may use device identifiers for similar purposes.

7. Data Retention

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and regulatory requirements. We delete or anonymize data when no longer needed.

8. Your Rights and Choices

• Access, correct, or update certain information in your account settings.
• Request deletion of your account and associated personal data, subject to legal/operational constraints.
• Control permissions (location, camera, microphone, notifications) in your device settings.
• Opt out of marketing communications via in‑app settings or unsubscribe links.
• Where applicable, exercise GDPR/CCPA rights by contacting us (see “Contact Us”).

9. Data Security

We implement technical and organizational measures to protect personal data, including encryption in transit, access controls, and security monitoring. However, no method of transmission or storage is 100% secure.

10. Children’s Privacy

Our Services are not directed to children under 13 (or the age defined by local law). We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

11. International Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards to protect your data in accordance with applicable laws.

12. Google Play and Platform Disclosures

• We request location (including background on Android) for service discovery, active job tracking, and safety features.
• We request camera and microphone access for profile images and real‑time communications.
• We request storage/photos access to upload relevant job and profile media.
• We use push notifications for transactional updates; marketing notifications are sent only where permitted.
• We comply with Google Play policies, including Data Safety disclosures reflecting the data types and purposes described here.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy in the app and/or on the website, updating the “Effective Date,” and, where required, seeking your consent.

14. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal data, contact us at:

Matching Bricks Privacy Team
In‑app Support: Settings → Help & Support → Privacy

Data Deletion Requests

To request account deletion and removal of personal data, please email privacy@matchingbricks.com from your registered email address or use the in‑app request flow. We will verify your request and respond within applicable timelines.